I live outside Dublin so have not been back in the city centre to complain in person. I’ve tried in vain to find contact details re making a complaint to the franchise owner. I appreciate it was Christmas Eve but I did ring in advance and I did make a booking which should have been honoured. No attempt at Christmas cheer and no smiles from the wait staff. No attempt was made to apologise for the unwelcoming, dark and dingy welcome. Not a problem when the food is good but unpalatable when the food is poor. When paying I told her our chips had been cold, she asked if I wanted the chef to reheat them and put them in a takeaway box!! I refused and paid the almost €50 for 3 burgers, chips and three soft drinks. No one checked if we were happy with our food. Our burgers combine 100 British prime beef, chicken or vegetarian/vegan alternatives with the freshest ingredients, topped with burger sauces made from scratch. I was worried my chicken might not be fully cooked. The Chicken Ninja Panko chicken, katsu, curry sauce, Tokyo slaw, salad, miso ketchup, charcoal bun 10.95 It’s not often you’re confronted with a black-bunned burger, particularly one that’s attractively covered in white sesame seeds, and resting atop a beautifully golden, crispy Panko chicken katsu that’s as moist and as succulent. When I asked her what was the point in letting us sit at a table if they were closing she maintained we could order and eat by 5, so we immediately placed the order which arrived at 4.50. I was tempted to walk out but knew the only other restaurant open would be McDonald’s. At this point other people were arriving and then sent packing, with loud muttering from the staff on duty that they had lives too and had to be out of the restaurant by 6 to jump in a taxi and get home. I explained that when I made the booking I was told to leave by 8. in approx 20 mins!! I was very shocked by her dismissive attitude. Was invited to this beauty of a place called GBK (Gourmet Kitchen Burger) located in the Mirdif City Center mall to try their range of newly launched Burgers, appetizers, and shakes. The server stated we would have to vacate the table by 6, I said ok we won’t be here that long, then once seated she stated we had to leave by 5pm i.e. The place was pretty deserted surprisingly given that it was Christmas Eve. Birmingham on Tripadvisor: See 387 unbiased reviews of Buffet Island. So in the middle of biblical monsoon rain we arrived at the restaurant on time. as is our delectable cooking, flavored with Epic Trail Burgers GRILLED. I said no problem we’ll be there at 4.30pm, 3 people. to try GBK Temple Bar, gave them a ring, the girl who answered the phone went off to check then came back to the phone and said yes no problem once you leave by 8pm.
However when I rang them on dec 23rd o reserve a table for Christmas Eve (after a planned family day shopping with my teenage daughters) they were’t taking bookings. I’ve eaten in GBK south Anne street many times, always a fantastic experience.
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#Gourmet burger kitchen ninja chicken yelp update
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